Privacy Policy

Pro-Alarm Service and Installation Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (www.pro-alarmservices.co.uk).

1. Who We Are

Pro Alarm Service and Installation Ltd
Registered in England and Wales
Company Number: 07484721
Registered Office: 3rd Floor The Pinnacle, Station Way, Crawley RH10 1JH
Email: info@pro-alarmservices.co.uk
Telephone: 01737 300373

We are the data controller for the purposes of data protection law.

2. Information We Collect

We may collect and process the following types of personal data:

Identity Data: name, company name, job title.

Contact Data: email address, telephone number, postal address.

Technical Data: IP address, browser type/version, time zone, operating system.

Usage Data: how you use our website and services.

Communication Data: any information you provide when contacting us via forms, email, or phone.

3. How We Use Your Information

We will only use your personal data where the law allows us to. This includes:

Responding to enquiries and providing our services.

Managing our relationship with you (quotes, proposals, invoices, etc.).

Complying with legal or regulatory obligations.

Improving our website and user experience.

Sending updates or marketing communications (only where you have opted in).

4. Sharing Your Information

We do not sell your data. We may share your personal data with:

Trusted third-party service providers (e.g. hosting, IT support, CRM).

Professional advisers (e.g. accountants, legal advisors).

Regulators or authorities if required by law.

All third parties are required to respect the security of your personal data.

5. Cookies

Our website uses cookies to improve functionality and analytics.

Essential cookies are required for the site to work.

Non-essential cookies (analytics/marketing) require your consent.

You can manage cookie preferences through your browser settings.

6. Data Security

We have implemented appropriate security measures to prevent personal data from being accidentally lost, used, accessed, altered, or disclosed without authorisation.

7. Data Retention

We only keep personal data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

8. Your Rights

You have the right to:

Access the personal data we hold about you.

Request correction of inaccurate data.

Request erasure of your personal data.

Object to processing or restrict processing.

Withdraw consent where we rely on it.

To exercise your rights, please contact us at [Insert Contact Email].

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Pro-Alarm Service and Installation Ltd
Email: info@pro-alarmservices.co.uk
Telephone: 01737 300373

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.